Terms and Conditions

Our Agreement with You

Venture Travel Leeds have appointed Reliable Holidays as their booking agent covered by their ATOL license 9692 and the trust account for our holidays. Venture Travel also act as an agent to other ATOL licence holders.

Our trading address is at 301 Roundhay Road, Leeds West Yorkshire, LS8 4HT. Our agreement with you sets out what you are legally entitled to expect from us when you buy our travel services. We sell a wide variety of travel products, you should read these terms and conditions carefully, before you book, to see how they affect your specific travel arrangements made by us.

1. Your Travel Booking

Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old and possess the legal capacity and authority to book as the lead name and travel on holidays with us and take up the offers advertised by us if they are still available. You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.

In addition, if your holiday includes a flight, you are also responsible for

(a) notifying us prior to the time of booking by calling our call centre on 0113 2482277 of any personal circumstances and needs pertaining to a person included in the booking including, without limitation, whether any such person is not self reliant or is a person with reduced mobility; and

(b) notifying us at any time from the time of booking until 48 hours prior to the flights departure by calling our call centre if any person travelling on the booking has ceased to be self reliant or a person with reduced mobility or if a person previously reported to be with reduced mobility or as not being self reliant does no longer fall into either category. It is a condition of your booking with us that you and all other members of your party, including infants and children, are adequately insured on holiday. Any person who is under 18 years old must be accompanied by an adult on his or her journey.

There may be other restrictions and conditions on some offers, but these are explained in the details of those offers. When you or (if you are booking through a travel agent) your travel agent ask for your booking to be confirmed, we will confirm the booking there and then, and set aside your chosen accommodation, holiday or transport for you. Next, we will send you or your travel agent a Confirmation Invoice within 14 days.

We may not be able to confirm some of our ground arrangements straight away (e.g. bespoke accommodation, tours etc). In these instances we may issue a Confirmation Invoice. However, a contract for arrangements that have not been confirmed on that invoice will only be made when we have sent you written confirmation that those additional arrangements have been completed. If there is any change to any of the details discussed at the time of booking, before the Confirmation Invoice is issued, we will notify you promptly of any new or changed details, including a change to the total price (if any).

If any detail on the Confirmation Invoice is not correct tell us or your travel agent immediately. If there is an obvious error on the Confirmation Invoice we reserve the right to correct it as soon as we become aware of it, but we will do this within 7 days of issuing the Confirmation Invoice or, if your departure is within 7 days, no later than 24 hours before you go. If any of these changes are not acceptable then you will be entitled to a full refund.

The contractual terms of Our Agreement apply between you and us because you have chosen a Venture Travel with us (hereafter, a "holiday") which is a ´package´ within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992 and will enjoy the benefits conferred by it. Excursions or other tours that you may choose to book or pay for whilst you are on holiday, whether or not booked through one of our official representatives, are not part of your package holiday provided by us. We may transfer your booking to another ATOL protector Tour Operator, at that point your holiday arrangements might change to their terms and conditions.

When you buy an ATOL protected air package or flight from us you will receive a confirmation invoice from us (via our travel partner through which you booked) confirming your arrangements and your protection under the Air Travel Organiser's Licence number. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk

The price of your holiday includes the amount of £3 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices and will be shown separately on your confirmation invoice.

The UK government have announced their intention to replace Air Passenger Duty, which is payable by all passengers on flights departing from UK airports with a new Emissions Tax, known as Aviation Duty, with effect from 1st November 2009. At the time of producing this brochure, we are not aware of the final details of the new Duty, and prices have therefore been calculated as if Air Passenger Duty continues to be in effect. In the event that our costs increase as a result of the change, we reserve the right to adjust the prices shown in this brochure to reflect those changes in costs.

2. The Price You Pay

All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices include a cost for fuel that was estimated at the date of this publication. We reserve the right to add a fuel supplement to holiday prices should this increase after the date of this publication. Prices can go up or down. We will be able to tell you or our travel partner the up-to-date price of your chosen travel arrangements and of any other services advertised by us before confirming your booking.

We reserve the right to increase the price of your holiday after you have booked but no later than 30 days before the departure date stipulated and will forward an Amendment Invoice reflecting any changes made. After a Confirmation Invoice has been sent to you, any increase to your holiday price will be as the result of changes in our costs of supplying your holiday resulting from transportation charges, (fuel, airport charges, scheduled air fares and other transport charges which form part of our contract with the transport provider), currency fluctuations and government action. An administration charge and any relevant travel agents commission is included within these amounts.

If the increase would be 2% or less of the holiday price shown on your Confirmation Invoice (excluding insurance premiums and any amendment charges), we will absorb the changes in our costs described above and will only pass on any increase above that level. If any change in our costs would cause a reduction in your holiday price, we will not make refunds of amounts less than 2% of your holiday price (calculated as above), but we will refund in full amounts exceeding such 2%, after deducting an administration charge of £1. If the increase is more than 10% of the holiday price (calculated as above), then:

1. You may cancel your holiday booking within 14 days of the Amendment Invoice date and receive a refund of all monies paid to us except any amendment charges; we will only consider an appropriate refund of insurance premium paid if you can show us that you are unable to transfer or re-use your policy; and

2. the increase will be considered a Major Change as described in section 4 below and, unless you choose to cancel under paragraph 1 above, you will be entitled to the alternatives set out in section 4 for those circumstances, but in either case you will receive compensation in accordance with section 4. The price quoted on the last Amendment Invoice issued is guaranteed, unless you change your holiday booking. Any increases in our costs which occur after the last Amendment Invoice has been sent will be borne by us.

3. If we cancel your booking

We aim to provide your holiday as booked. But if, for example, there are not enough people booked on your holiday or you do not pay the balance of the holiday price on time, we may cancel it. We reserve the right to cancel your holiday in any circumstances but if we cancel your holiday you can either have a refund or accept a replacement holiday from us of equivalent or closely similar standard and price (if one is available).

In either case, we will pay you compensation, using the scale shown (unless we cancel your holiday because you do not pay us the balance of the holiday price or because of one of the events listed in the ´Important note“ events beyond our control´) and we will always refund the difference in price if the replacement holiday is of a lower standard and price. We will not cancel your holiday less than eight weeks before you go, unless this is the result of one of the events in the ´Important note – events beyond our control´.

4. If we change your booking details

We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. We will let you or your travel agent know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your departure. Flight timings shown by us are for guidance only and may change. Your Confirmation Invoice will show the latest planned timings. Your actual flight timings will be shown on your ticket (including any e ticket itinerary), which you should check carefully as soon as you receive it.

Major changes to your holiday
Occasionally, we have to make major changes to the flight or accommodation making up your holiday with us. If we tell you about any of these changes after we have confirmed your holiday booking, you may either:

– accept the new arrangements offered by us; or
– accept a replacement holiday from us of equivalent or closely similar standard and price, if one is available; or
– cancel your holiday with us and receive a full refund of all monies paid.

Either way, we will pay you compensation, using the Compensation table shown, unless the change is for reasons beyond our control (see the ´Important note – events beyond our control´) and we will always refund the difference in price if the replacement holiday is of a lower standard and price.

Major changes to your holiday for which we will always pay compensation, using the scale shown, may include the following changes: a significant change of destination; a change in accommodation to that of a lower category, a change in the time of your departure or return flight by more than 12 hours, a change of UK departure airport (excluding changes between London airports, London and Ashford stations and between Dover/Folkestone ports) but see also´Important note – events beyond our control´.

These changes are only examples and there may be other significant changes which constitute major changes. This standard payment will not affect your statutory or other legal rights. We will only make one payment for each full–fare–paying adult in the holiday booking. Any children not paying the full adult fare will receive 50% of these amounts. Children using a free child place will not receive any standard payment.

Compensation
These scales are based on how many days before your booked holiday departure we tell you of a major change. See also the ´Important note – events beyond our control´.

If the change is not acceptable to you
If any major change indicated above is not acceptable to you, you can cancel your holiday booking. In this case, we will refund all the money you have paid us and will pay you compensation, as shown above, depending on how many days before your holiday we tell you about this change. This standard payment will not affect your statutory or other legal rights.

Important note events beyond our control
Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events. Please note where accommodation is required Venture Travel Leeds will make

In February 2005 a new Europe-wide law relating to denied boarding, delays and cancellation of flights came into force. This law granted rights to passengers including in certain circumstances the right to cancel their flight and receive reimbursement of the cost of the flight from their airline. Full details of these rights is publicised at EU airports and is also available from affected airlines. However, you should note that reimbursement of the cost of a flight that forms part of your holiday is the responsibility of your holiday airline and will not automatically entitle you to reimbursement of the cost of your holiday from us.

5. What happens to holiday complaints

We can usually sort out any complaints you may have. But if we cannot agree, you can seek independent legal advice.

6. Our responsibility for your holiday

We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of the holiday you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). If any part of your holiday is not provided as described and this spoils your holiday, we will pay you appropriate compensation (see the ´Important note – events beyond our control´). Also, if you buy a local excursion or tour through one of our official representatives, we will pay you reasonable compensation if it is not as advertised in our literature.

We have taken all reasonable care to make sure that all the services which make up the holidays advertised by us are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, overseas safety standards are generally lower than in the UK, for example few hotels yet meet EC fire safety recommendations even in Europe.

7. Personal Injury 1

This section covers injury, illness or death while you are using the holiday services that we have arranged for you. We have no direct control over the way our suppliers provide their services but everyone employed or contracted by us or by our suppliers is expected to carry out their duties properly. If they do not carry out their duties properly (or at all) and that fault results in your injury, illness or death, we may make a payment to you. We will not make any payment if your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault. If we do make a payment, it will be similar to one you would receive under English law in an English court.

Note: We will make such payments for injury, illness or death on the basis that you are expected to accept that:

1 You must tell us and the supplier involved about your injury or illness while you are in the resort (see section 13). You should also write to our Customer Services at the address given in our brochure or website about your claim within three months of coming home from your holiday to allow us to investigate it properly and co-operate with us so as to enable us to carry out such investigation. Please include a letter about your injury or illness from your doctor if you can.

2 You should transfer to us any rights you have against the supplier or any other person.

3 You should co-operate fully with us if we or our insurers want to enforce those rights.

4 Any payments we make may be limited in accordance with international conventions. We ask you to transfer your rights to us so that we can claim back from suppliers any payments we make to you, plus any legal or other costs.

8. Personal Injury 2

This section covers damages, injury, illness or death which is not connected with the arrangements made by us. If you or someone on your holiday booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday, or you need to incur unpredictable extra expenses for which we are not liable (see ´Important note – events beyond our control´) we will try to help if we can. For example, we can help by:

• providing translation services
• communicating with authorities and others in foreign resorts
• recommending foreign lawyers (if necessary)
• explaining the procedures you should follow
• telling you of any time limits

We will help everyone on your holiday booking up to a total cost to us of £500 as long as the following conditions are met:

1 You must ask us for help within three months of coming back from holiday.

2 You must make a claim under your insurance policy´s legal expenses or other appropriate section. You must show us proof that your insurance company has received your claim and, if you get back the cost of legal or other expenses, you must repay us any money we have spent in helping you.

Your Agreement with Us

9. Your contract

By asking us to confirm your booking, you are accepting on behalf of all persons travelling on this booking that the terms of this Agreement, which incorporate the information, restrictions and obligations set out in our brochure and website, and the conditions of any terms and conditions of carriage – see Conditions of Your Ticket below constitute the entire agreement between us with regard to your booking and your travel arrangements. You also consent to our processing personal information about you and other members of your party. Where the context permits, reference to "you" and "your" will include you and all persons travelling on this booking. Your contract with us is subject to the laws and jurisdiction of England and Wales. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you are resident in either of these jurisdictions but not to any other law and/or jurisdiction.

10. Paying for your travel arrangements

You will be required to pay a deposit to us for each person when you book unless this is within eight weeks of departure when the full amount for the booking is payable. The deposit amount will be specified by us, your travel agent or via our travel partners when your booking is made. If it is not specified then it will be the amount that we ask you to pay when you book, even if this is 100% of the holiday price. If you pay less than the deposit under a low deposit booking scheme, then this is only part of the deposit referred to in this paragraph.

Please note your booking deposit may be increased or there may be a charge payable for some accommodation, holidays or flight bookings where it is necessary to secure specific facilities with full payment at the time of booking e.g. weddings, coach touring and specific types of airline tickets. Once confirmed, the booking deposit, additional charges paid and insurance premiums will not be refunded in the event of cancellation except in the circumstances specified in Sections 2, 3 or 4 or as otherwise required by law.

This is your only commitment until eight weeks before you go. Within two weeks of booking, we will send you a Confirmation Invoice showing how much you owe us. You must pay the amount on the last Invoice issued by us, at least eight weeks before you go on holiday. If you don’t, we reserve the right to treat your booking as cancelled and to charge you a cancellation charge up to 100% of the total on that last Invoice, in accordance with the scale in section 12.

If you pay money for your booking to a travel agent appointed by us, they will hold that money as our agent from the time they receive it until they pay the money to us. If payment for your booking is made by credit card or some debit cards a handling fee will apply, check fee at the time of booking.

11. If you change your booking

1. If you want to change any details of your booking (such as changing to a different hotel or changing a name in your booking) or to cancel an optional extra you have booked, we will do our best to help but please note that changes that are more major changes, such as those that would lower the basic price of your holiday or that would otherwise result in your holiday ceasing to be a Venture Travel package holidays, will be treated by us as a different holiday (see 11.4(i) below) and changes to the hotel or flight within 56 days of departure will also be treated by us as a different holiday (see 11.4(ii) below).

We charge an ´Amendment Fee´ for each detail of the booking which we allow you to change without a cancellation. If you make the allowed change more than 56 days before departure, the fee will be £35 per change per person. If you make the allowed change within 56 days of departure, the amendment fee will be £50 per change per person.

2. The price of your new travel arrangements will be based on the prices that apply on the day you ask for the change. These prices may not be the same as when you first booked your travel arrangements.

3. Name change, and or departure details such as date and time changes are not always allowed by airlines and other transport providers whenever they are made. Whilst we will do our best to change the details of the booking, please bear in mind that most airlines and other transport providers treat name and departure detail changes as a cancellation and charge accordingly. These charges will be passed on to you. Once tickets have been issued, and sometimes even before they have been issued, any changes made to the ticket, including names or initials, will result in you having to pay for the cancelled ticket and buy a new ticket at full cost.

4. If:
(i) at any time after you have booked your holiday, you want either to change to a different holiday or change your hotel or flight, and as a result your holiday will cease to be a Venture India Limited; or
(ii) within 56 days of departure, you want either to change to a different holiday or change your hotel or flight; then you will have to pay cancellation charges (see section 12). If the change means we must send you new tickets, we cannot give you any refund until we have received all your old travel documents, including tickets.

5. Some types of accommodation (such as apartments, or hotel rooms with reductions for three adults) are priced according to the number of people staying there. If your booking changes because someone in your party cancels, we will recalculate your booking cost based on the new number of people going. If fewer people share the accommodation, then the cost for them may go up. This extra cost is not a cancellation charge, and it is not covered by our recommended Insurance.

6. Subject always to clause 11.3 above, if you are prevented from taking the holiday you have booked, you may transfer your booking to another person, provided you meet the following conditions: - You must sign an amendment/cancellation form authorising us to make the transfer

- The person to whom you transfer your holiday booking must comply with all the terms of the existing booking
- That person must sign a holiday booking form accepting the transfer and the terms of Our Agreement
- That person must show us new evidence of their holiday insurance, as your policy cannot be transferred to another person (and the premium cannot be refunded)
- We will also charge amendment fees in accordance with section 11.1 above. This will be added to the new Invoice issued to that person
- You cannot transfer a holiday booking within 14 days of departure; and
- You will remain responsible for the payment of any balance on that new Invoice should that person fail to pay it.

12. If you cancel your booking

If you want to cancel your booking or part of it, you or your travel agent must advise us in writing at 301 Roundhay Road, Leeds, LS8 4HT. The letter must be signed by the lead name on the booking and once we receive it you should expect to receive a Cancellation Invoice within 14 days. If you do not then please contact us to ensure your letter has been received.

To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your form or letter the more notice you give, the less we will charge.

If you are travelling on a scheduled flight, we cannot give you any refund until we have received your old travel documents, including tickets. Please return them to us or your travel agent immediately.

Cancellation charges
These charges are based on how many days before your booked departure we receive your cancellation notice. These charges are a percentage of the total cost of your booking, not including your insurance premium.

* Where the standard deposit is increased to secure specific facilities or an additional payment has been made for transport tickets (see Section 10 and 11.3 above) and these are non-refundable in whole or in part, then the scale of charges shown will be calculated based on a % of the cost of all other arrangements and the non–refundable charges will be added to that cancellation charge to give the total charge. If a low deposit scheme was used for your booking, the deposit will need to be paid in full upon cancellation, if you have not already paid it (standard deposit £130 per person short haul and £200 per person long haul).

Please note that for certain travel arrangements e.g. coach tours and many scheduled transport providers the cancellation charge may be higher than those shown. In certain cases a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. Please ask for full details of cancellation charges at time of booking. If you have taken out our insurance policy, you may be able to claim for the cancellation charge. You will find details on the Insurance page. If you have taken out other holiday insurance, please check your policy.

13. If you have a complaint

If you have a complaint about your arrangements whilst away, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by telephone/fax/email and we will endeavour to assist. If you are still not satisfied on your return home, you must write to our Customer Services at the address given in our brochure or website), within 28 days of returning from your holiday to allow your complaint to be investigated properly.

Please write your holiday reference number on your letter, and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally by reporting it to the supplier, then we may not be able to deal positively with any complaint on your return.

14. Conduct While Travelling

We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other travellers or is threatening or abusive towards our staff or agents in the UK or resort, on the telephone, in writing or in person.

If you are disruptive and this means you are not allowed to board the flight outbound from the UK, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges (see section 12). If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behaviour.

15. Your accommodation

Any accommodation we arrange for you must only be used by those people named on your Confirmation Invoice (or on any Amendment Invoice issued). You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay, except damage caused by persons not known to you. These charges must be met by you and may have to be paid locally.

Condition of Suppliers

The service which make up your arrangement are provided by independent suppliers. In the event that you book a flight only, accommodation only or tour only the suppliers own terms and conditions will apply. Some of these terms and conditions may limit or exclude the suppliers liability to you usually in accordance with applicable International Conventions.

16. The conditions of your ticket

When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. You agree that the transport company own ´Conditions of Carriage´ will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ´Conditions of Carriage´.

You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. You can ask us or the travel agent booking your holiday to provide you with a copy of any of the conditions applicable to your journey. We will tell you the identity of your air carrier when you book with us and if it is not known at that time or subsequently changes we will inform you as soon as possible and no later than at check-in for your flight (or boarding if it is a connecting flight without check–in).

17. Contacting you

If you book via our website or have opted in other circumstances for us to contact you via e–mail, we will communicate with you using the e–mail address you have provided. For example, to provide your e–confirmation, e–ticket, e–cancellation, etc. We will assume that your e-mail address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via our call centre or in writing as required in our terms and conditions.

Please read & agree with our Disclaimer / Agreement before using our service.

Here you can find a lot of information about different hotels worldwide. While we take every effort to keep this information accurate and up to date, there is no guarantee for correctness. All information is subject to change without notice. Please send comments, suggestions and questions to us. By using this website you agree that we are not liable for any claims of damages arising from errors in this website.

You can expect from our RESERVATION DEPARTMENT 100% satisfactory service. Our reservation and inquiry form is error free and can guarantee that all the guests request and reservation will be properly entertained.

Service Provided

We are dedicated to provide travellers with the most comprehensive collection of hotel information and services worldwide. We assist travellers in the process of making informed decisions about where to stay.

Important Notice

Africa is hot and dusty at times, the rewards of holidays to Africa are substantial. However tourist infrastructure is unpredictable in these places, we will try our best to give the best accommodation where possible, but travellers should understand we are in Africa, therefore be flexible to accept the odd delay, change of plan or lower grade accommodation at some places. Holidays to Africa is to discover its natural beauty, free from mass tourism and to enjoy a fantastic memorable holiday.

Electronic Communication

You communicate with us electronically whenever you visit this site or send email to us by using our Reservation and Inquiry Form. You consent to receive communication from us electronically and by fax. We will communicate with you by email or by fax. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.

we shall have the right at any time to change or discontinue any aspect or feature of this site, including, but not limited to, content, hours of availability, and equipment needed for access or use.